Community management goes way beyond customer service and crisis management. Making human connections is absolutely crucial to the success of your business. There is no avoiding it. All the data…
If you haven’t seen the keynote that comes before this, do yourself a favor and check it out! 00:00 – Don’t you believe that marketers have ruined Facebook dark posts,…
Guys this one got real. I honestly think this keynote in Philly set the benchmark for my new generation of talks. Check it out and let me know what you…
Awesome to take a look at what my predictions were back between Crush It! and The Thank You Economy.
You should be thankful for each and every follower! It’s not about how to get Twitter followers, it’s about finding the best way to engage with the ones you have….
There is a huge difference between making a product that the world uses, and actually changing the world. The act of changing the world has been simplified and scaled down,…
It doesn’t take long to make an impact!Some people go through their entire lives without making any impact.
Look, it doesn’t matter how badly I want to be an NBA star, I just don’t have the natural talent. In the same way, some people need to realize that…
The only way I’ve ever marketed is around lifetime value, and percentage of total wallet spend. Yes it starts with having a great product, but it is also about being…