Community management goes way beyond customer service and crisis management. Making human connections is absolutely crucial to the success of your business. There is no avoiding it. All the datahas…
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If you haven't seen the keynote that comes before this, do yourself a favor and check it out! 00:00 - Don't you believe that marketers have ruined Facebook dark posts,yet?…
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Guys this one got real. I honestly think this keynote in Philly set the benchmark for my new generation of talks. Check it out and let me know what youthink!
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Awesome to take a look at what my predictions were back between Crush It! and The Thank You Economy.
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You should be thankful for each and every follower! It's not about how to get Twitter followers, it's about finding the best way to engage with the ones you have.I…
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There is a huge difference between making a product that the world uses, and actually changing the world. The act of changing the world has been simplified and scaleddown, just…
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It doesn't take long to make an impact!Some people go through their entire lives without making any impact.
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Look, it doesn't matter how badly I want to be an NBA star, I just don't have the natural talent. In the same way, some people need to realize thatthey…
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The only way I've ever marketed is around lifetime value, and percentage of total wallet spend. Yes it starts with having a great product, but it is also about beingable…
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