When you’re new to a scene, you’re confronted with a number of challenges that stem from just being the new guy. It’s easy to look at a lot of these…
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The ROI of Social Media If you're in the business of social media marketing, I'm willing to bet you get asked about social media ROI about every ten minutes. I…
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Community management goes way beyond customer service and crisis management. Making human connections is absolutely crucial to the success of your business. There is no avoiding it. All the datahas…
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This year will be my 7th SXSW, and this time around my keynote will be going meta. I'll be talking about the best ways to get the most out of…
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